1. Eligibility for Returns

We aim to provide a hassle-free return experience for our customers. To be eligible for a return, the following conditions must be met:

• The return must be initiated within [Insert number] days from the date of purchase. This period allows you ample time to assess the product and decide if it meets your needs.
• The product being returned must be in its original condition, which means it should be unused and unopened, and it should be in the same state as when it was received.
• You must provide a valid proof of purchase, such as a receipt or order confirmation. This helps us verify your purchase and initiate the return process.

2. Non-Returnable Items

Certain items, for the sake of health and safety, cannot be returned. These non-returnable items include perishable goods, as well as any supplements or products that have been opened or used due to hygiene concerns. Additionally, personalized health advice consultations are non-returnable, as they are tailored to individual needs and circumstances.

3. Returns Process

• Initiating a return is a straightforward process: Contact our customer support team at [Insert Contact Information]. This can typically be done via email or phone. b. When contacting us, provide your order number, explain the reason for the return, and provide any other relevant details. c. Our dedicated customer support team will guide you through the return process, provide you with a return authorization (RA) number, and offer any necessary assistance.

4. Return Authorization (RA) Number

For the efficient processing of returns, a return authorization (RA) number is necessary. This unique identifier helps us keep track of your return and ensures it is handled promptly and accurately. Please remember not to send items back without this RA number, as they will not be accepted and processed for return.

5. Shipping Costs

Return shipping costs are typically the responsibility of the customer, except in cases where the return is a result of an error on our part. To ensure the secure return of your items, we recommend using a trackable shipping method. This not only allows you to monitor the shipment but also helps in the event of any issues during transit.

6. Refund Process

Upon receiving your returned items, our team will conduct a thorough inspection to verify that the return meets our eligibility criteria. If your items are deemed eligible for a return, we will initiate the refund process. The refunded amount will be credited to your original payment method. Please allow approximately [Insert number] business days for the refund to appear in your account, as processing times may vary depending on your financial institution.

7. Restocking Fee

Please be aware that Vidaherb reserves the right to charge a restocking fee for certain returns. If this fee applies to your return, you will be notified during the return initiation process. Restocking fees are applied in specific cases to cover handling and administrative costs associated with returns.

8. Contact Information

Should you have any questions or require assistance during the return process, please do not hesitate to reach out to our dedicated customer support team. You can contact them at [Insert Contact Information], and they will be more than happy to assist you.

9. Changes to the Return Policy

Vidaherb retains the right to modify this return policy as needed. Any updates or changes to the policy will be communicated clearly on our website. It’s advisable to periodically review this policy to stay informed about any adjustments. We are committed to providing transparency and clarity regarding our return procedures.